The My Bets section on Bet365, which allows you to see all your open bets, stopped working during today's 3pm kick-offs with some punters reporting they were experiencing issues as early as 3.20pm.
The black-out affected hundreds of thousands of bet365's customers who could not access any cash-out offers for their Saturday accas.
Bet365 responded to a flood of complaints after 4.00pm via twitter.
We're aware that customers are experiencing issues with the My Bets section of our website and App. This is being looked into and we hope to have the issue resolved shortly. Apologies for the inconvenience.
But for some who were waiting to cash-out their accas it was scant consolation.
Furious punters called for compensation but bet365 won't be taking take the hit by refunding customers who could have cashed out.
Really frustrating during a busy Saturday afternoon of betting and no cash outs available. Will there be customer compensation?
— Matthew Hall (@MattTheHead81) August 31, 2019
Their Cash Out Rules clearly state;
bet365 will not be responsible if the Cash Out feature is not available for technical reasons and bets will stand as originally placed during any such period.
Coral customers were left in a similar position. Cash
-out was also suspended for some customers during the 3pm matches. They took a less pro-active approach to customer care, with neither tweeting any kind of acknowledgement of any issue (or tweeting about anything for that matter) from 4pm onwards. They did start to respond to individual customers with out-the-box responses.
Hey there, thanks for your message. We can take a look for you. Please DM your full name and date of birth along with your username and either the phone number or email on the account. We can then check this out. Thanks, we look forward to hearing from you.
Hey! Can you DM your username, full name, date of birth and email address or phone number? for us to assist you further please? https://t.co/kxVPS1HwNZ. Thanks!
— Coral (@Coral) August 31, 2019
It appears all three sites have been affected by an unfortunate technical issue which, as of 5.10pm remains unresolved.
Let me know if you've been affected in the comments section below.