FAQs

FREQUENTLY ASKED QUESTIONS

Using my site is pretty straight-forward, but you may have some questions you’d like answered before you sign-up. Please check the Frequently Asked Questions below. If your query is still not answered then please use the Support Forum here where your questions may have already been discussed.

Payments

You can subscribe via Paypal, which is one of the most popular and secure methods of payment on the internet. If you don’t already have a Paypal account you can create one here. It’s quick, easy and you’ll be joining millions around the world who use Paypal for online payments.

If you subscribe to a Monthly Membership payment will be taken on same day of the month that you first signed up. Similarly, Annual Membership payments will be taken on the same day of the year that you first signed up.

If you don’t have a Paypal account, email us at [email protected] with the subject line ‘Offline Membership Sign-Up’ and we can arrange a bank transfer with you. We can only arrange a bank transfer for Annual (Gold) Memberships. An additional, non-refundable £5.00 admin charge will be applied to bank transfers.

Memberships

Yes, you can upgrade from Basic > Silver (Monthly) > Gold (Annual) at any time. Just click on the Upgrade My Account link in your My Profile page.

Emails can sometimes be incorrectly identified as spam by your email software. Please check your ‘spam’ folder for any emails from MrFixitsTips. Once located please mark them as ‘not spam’ in order to prevent this happening again.

Of course, you can cancel your membership at any time. Cancelling will ensure your next scheduled payment is not taken.

To claim your 7-day refund you must email us at [email protected] with the subject ‘Cancel my membership’ within 7 days of signing-up. We will cancel your membership and refund your Paypal account with 28 days.

Benefits

When you sign-up to an Annual (Gold) Membership you’ll receive a confirmation email. Within that email will be details of how to claim your £10 free bet. Free bets will not be credited within the first 7 days of you signing up to allow for our 7-day money back guarantee. Free bets are usually credited within the following 28 days. Terms & conditions apply.

Prizes for Mr Fixit’s Betting Club will be drawn once each year. Details of the draw will be posted on the Betting Club forum so please check there for details.

Using the site

If you do not have your password you can retrieve it by going here.

If you have forgotten your username and email address used when you registered please email us at [email protected] with the subject ‘Forgotten username’ and we will endeavour to assist you to log-in.

You can change your display name in the My Account > My Profile > Edit section. Edit the field called ‘Name’.

We recommend that you do not change your display name often, in order that other members can identify and find you easily.

Miscellaneous

We take any form of abuse very seriously. If you feel that a member is being abusive to yourself or another member then please email us at [email protected] We will consider each case and take appropriate action where necessary.

More Support

If you still have a question then join us on the Support Forum where your question may have already been asked. If not you can post questions and our team will respond as quickly as possible.

CONTACT US

We're not around right now. But you can send us an email and we'll get back to you, asap.

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